Jason A. Wesley

jsn_wsly@yahoo.com

614  Copeland Dr

Cedar Hill, TX  75104

Cell Phone: 972-748-3734

Summary:

·         Over 13 years of experience in the customer service industry

·         Experience in Medicaid, Medicare plan benefits 

·         Excellent background on sales

·         Experience in data entry and ten-key

·         Ability to lead and motivate team members

·         Knowledge on with Microsoft Word and Windows XP applications

·         Ability to maintain an excellent relationship with coworkers and supervisors
 

Skill Matrix:

Professional Experience:

Personalized Communications Inc                                                                           Nov’11-Jan’13  Dispatcher / Customer Service Representative

·         Performed customer service duties to assist multiple clients as needed

·         Provided account management support services for more than 300 companies

·         Handled incoming questions from customers through inbound calls

·         Evaluated and identified opportunities to improve process and customer experience.

·         Assessed customer needs and made arrangements adhering to company policies

Medco (Temporary)                                                                                                   Oct’10-Jan’11

Customer Service Representative

·         Verified addresses to ensure that customers received prescriptions through mail order requests

·         Assist customers with inquiries regarding prescription drug orders

·         Managed and resolved the customer complaints

·         ensured timely follow up with feedback provided by the customers

Havertys Furniture                                                                                                Aug’08-Sep’09

Customer Service/Dispatch

·         Handled upset and escalated calls

·         Ensured all of new admission call activities are maintained according to guidelines

·         Maintained and updated outbound calls

·         Documented  the information for all truck driver deliveries

·         Made out bound calls to customers to verify address information for delivery purposes

Prime Therapeutics                                                                                                 Oct’06-Jun’08

Customer Service Representative

·         Handled incoming questions from customers

·         Assisted sales team with incoming requests for new services

·         Assisted customers with questions regarding prescriptions

·         Processed and posted payments to customer’s accounts as related to their benefit coverage

Novo 1                                                                                                              Oct’05-Oct’06
Customer Service Representative

·         Offered and  assisted Medicare clients

·         Responded to the questions of the clients specific needs regarding accounts, insurance, prescriptions etc

The Loan Link                                                                                                Apr’05-Aug’05
Customer Service Representative/Loan Counselor

·         Assisted clients with loan service

·         Handled the incoming calls from clients

·         Assisted the clients with payment plan for the loan

·         Transferred the client’s information to the bank for approval of the loan

The Romney Group                                                                                                Jan’03-Feb’05

Sales Representative

·         Performed telemarketing or outbound calls

·         Serviced clients with credit card insurance such as master card, visa and bank accounts

·         Educated the clients about various products as requested
 

Circulation 111                                                                                                   Jun’01-Nov’02

Customer Service Representative

·         Provided various types of magazines and newspapers to clients

·         Assisted the clients with questions or concerns regarding orders and payment schedules

Sixth Floor Museum                                                                                          May’99-Feb’01
Security Guard

·         Guarded the Kennedy memorabilia

·         Made sure no cameras entered in

·         Checked building for safety codes

Montgomery Ward’s                                                                                           Jan’96-Jun’97
Warehouse Worker/Inventory Clerk

·         Drove forklift to load and unload the materials

·         Scanned bar codes for inventory logging

·         kept dock clear for loading and unloading